Program Manager (Managed Services)

Location: Torrance, California, United States; travel up to 10% may be required.

Salary: Starting at $120,000 per year.

Company

hirify.global provides managed services and supports client programs throughout the managed services customer life cycle.

What you will do

• Lead assigned client managed services programs from onboarding and implementation through ongoing delivery, retention, and customer satisfaction.
• Manage program governance, client relationships, contract requirements, reporting, complaints, and customer satisfaction activities.
• Oversee service delivery, knowledge management, continual service improvement, service levels, SLAs, and key performance metrics.
• Coordinate change management, client escalations, issue resolution, and communication with technical contacts and Managed Services leadership.
• Support renewals, RFIs, RFPs, client bids, P&L management, forecasting, billing, and revenue assurance.
• Lead and coordinate direct or indirect program team members, meetings, documentation, and account administration.

Requirements

• 5–7 years of industry experience in a Managed Service Provider environment.
• Experience producing and maintaining documentation with Microsoft Word, Visio, Excel, SharePoint, or similar tools.
• General technical knowledge of servers and networking.
• Strong client relationship, customer service, communication, reporting, analytical, problem-solving, and escalation-management skills.
• Ability to coordinate priorities across clients, Sales, technical teams, and Managed Services leadership.

Nice to have

• PgMP certification.
• ITIL certification or experience in an IT Service Management environment.

Culture & Benefits

• Ongoing collaboration with clients, Sales, technical contacts, program team members, and Managed Services leadership.
• Opportunity to improve managed services performance and client service quality.
• Up to 10% travel, if needed.
• Equal opportunity employment environment.