11 дней назад
ACE Assignment Marketing Analyst Medior (French)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
ACE Assignment Marketing Analyst Medior (French) (Customer Support/Logistics): Supporting customers through account and access issues during the FedEx–TNT migration, with an accent on manual data-transfer fixes, technical troubleshooting, and French-language communication. Focus on resolving user and account problems, explaining technical information clearly, and coordinating with developers, customer care, sales, and migration stakeholders.
Location: Kraków, Poland; hybrid work with 1–2 days per week from the office
Company
is a global express transportation and logistics company delivering time-definite services across more than 220 countries and territories.
What you will do
- Support customers with account-related issues, including user IDs, access rights, and manual setups.
- Troubleshoot technical problems with customer care, technology, sales, and development teams.
- Apply manual fixes when customer data transfers do not complete successfully.
- Communicate issue resolutions to clients and international teams by email and phone.
- Explain technical information in clear, customer-friendly language.
- Prepare concise reports and updates for internal teams and clients.
Requirements
- Fluent English and French at minimum B2 level.
- Previous customer service experience, preferably in a technical environment.
- Willingness to understand JSON files, SQL queries, and databases.
- Strong problem-solving, communication, analytical, and presentation skills.
- Ability to work effectively in cross-functional teams.
Culture & Benefits
- Full-time temporary employment contract until December 2027.
- Hybrid work model with 1–2 office days per week.
- Private medical care and life insurance.
- Sports cards, meal vouchers, and occasional gift cards.
- People-focused, diverse, and inclusive work environment with growth opportunities.
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