Support Consultant, Tier 2 (Italian, Ortho)

Location: Kyiv, Ukraine — Hybrid

Company

hirify.global develops 3D scanners and software solutions for dental and hearing professionals, serving customers in more than 130 countries.

What you will do

• Provide efficient technical support for hirify.global 3D scanners and software through online sessions, phone, email, and occasional on-site events.
• Manage customer support cases by gathering relevant information and recording it in the CRM.
• Build strong relationships with reselling partners and end users.
• Collaborate with other departments and escalate customer feedback when needed.

Requirements

• Customer-oriented approach with strong communication and listening skills.
• Strong verbal and written Italian at B2 level or higher.
• Upper-Intermediate English or higher for internal communication.
• Problem-solving, logical thinking, analytical, multitasking, and empathetic skills.
• Results-driven and stress-resistant mindset with a commitment to continuous learning.

Culture & Benefits

• Friendly, supportive, and multicultural professional environment.
• Professional growth and continuous development opportunities.
• Healthy work-life balance.
• 24 working days of annual vacation, medical insurance, paid sick leave, and paid child sick leave.
• Maternity and paternity leave, office breakfasts and lunches, and free employee parking.
• Comfortable office at UNIT.City and occasional business trips to Western Europe.