Senior Support Engineer

Location: On-site in Warsaw, Poland

Company

Snowflake develops cloud data and enterprise technology solutions while scaling its global IT organization.

What you will do

• Provide local and global enterprise technology support through ServiceNow, prioritizing tickets and escalating critical issues.
• Build relationships with department managers, investigate technical problems, and recommend solutions for changing business needs.
• Develop, document, and implement standard operating procedures and customer service guidelines for remote ET support and Level 1 help desk teams.
• Provide executive support, local A/V support with Zoom, client-side network troubleshooting, and new-hire hardware deployment.
• Maintain local IT inventory, coordinate equipment, administer the office server room, and prepare the office for product and service releases.
• Run weekly new-hire orientation and participate in global enterprise technology projects.

Requirements

• 5+ years of experience supporting information technology infrastructure.
• 2+ years of experience providing executive-level support.
• Strong user-level experience with Mac OS systems and experience with change control policies and procedures.
• Experience with Zoom, Slack, Okta, Confluence, JIRA, ServiceNow, Office 365, Google Administration, Jamf, and Active Directory.
• Strong troubleshooting, problem-solving, organizational, communication, and interpersonal skills, with the ability to work independently and manage multiple priorities.
• Availability for a flexible schedule, including overtime and after-hours work, is required.

Culture & Benefits

• Work as part of a global enterprise technology organization.
• Collaborate with local departments and global project teams.
• Operate in a fast-moving environment focused on experimentation, innovation, and continuous improvement.
• Follow IT security, general controls, and standard operating procedures.