14 часов назад
IT Support Engineer
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
IT Support Engineer (Identity, SaaS and Endpoint Infrastructure): Providing second-line support across four offices while administering identity, endpoints, cloud access, Jira, Confluence and office infrastructure with an accent on Okta, Google Workspace, Jamf, Intune and network troubleshooting. Focus on automating access and support workflows, integrating Slack and Atlassian tools with AI-assisted request triage, and maintaining reliable systems for the Limassol office.
Location: Limassol, Cyprus; hybrid model with one day per week remotely
Company
Corporate IT supports approximately 560 employees across offices in Warsaw, Limassol, Kyiv and Tel Aviv, managing identity, endpoints, networks and SaaS systems.
What you will do
- Provide second-line IT support across all offices and act as the first point of contact for employees in Limassol.
- Administer GitLab, Google Cloud IAM, Okta, Google Workspace and joiner, mover and leaver workflows.
- Manage macOS and Windows endpoints using Jamf and Intune, including compliance and inventory.
- Operate and troubleshoot the Limassol office network, firewall, Wi-Fi, meeting-room AV, printers and ISP services.
- Administer Jira and Confluence, including permissions, workflows, request types, automations and integrations.
- Automate recurring support work and develop Slack- and AI-assisted tooling for request triage, knowledge access and ticket resolution.
Requirements
- 4+ years of experience in IT support or systems administration, including at least 2 years in second-line support.
- Experience with Okta or another enterprise identity provider, including SAML/OIDC integrations, groups, rules and lifecycle management.
- Administration experience with Google Workspace, Jamf or equivalent macOS MDM, Intune, GitLab and Google Cloud IAM.
- Strong networking knowledge covering routing, switching, firewalls and Wi-Fi troubleshooting at CCNA/CCNP level.
- Experience administering Jira and Confluence, with knowledge of security hygiene, MFA, least-privilege access, encryption and offboarding.
- Fluent written and spoken English is required.
Nice to have
- Russian language skills.
- Fortinet experience with FortiGate or FortiSwitch.
- Bash, Python, Google Apps Script, Okta Workflows or large-scale Jira Automation experience.
- Experience integrating LLM or AI tooling into support workflows and ITIL Foundation certification.
Culture & Benefits
- Official employment in Cyprus with a work permit visa for employees and a residence permit for spouses.
- Medical insurance fully covered for employees and 75% covered for family members.
- Stock options, competitive salary and a performance review bonus.
- Modern cloud infrastructure, ownership of core systems and opportunities for professional growth.
- Limassol office with meals and snacks, Greek lessons, sport compensation and family events.
- Free access to Aris Limassol F.C. matches and related events and merchandise.
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