Automotive Technical Helpdesk Engineer

Location: Warsaw, Poland; MSXI Office

Company

hirify.global delivers automotive consulting, technology, and operational support services for vehicle manufacturers, retailers, and mobility organizations.

What you will do

• Diagnose complex technical issues for an international premium automobile manufacturer.
• Support dealer networks and workshop technicians with quick solutions for technical product issues.
• Provide repair instructions through specified communication channels.
• Contribute to solution development across the full vehicle product range.
• Act as an interface between the vehicle manufacturer and its dealers.

Requirements

• Proven automotive experience, ideally in a dealership, workshop, or manufacturing environment.
• Experience with technical concern resolution and warranty procedures.
• Fluency in English and any CEE language is required.
• Strong verbal and written communication, customer relationship, and facilitation skills.
• Ability to work independently with strong attention to detail, organization, and time management.
• Strong business acumen and customer focus.

Nice to have

• Aftersales retail experience.
• Experience in a high-performing, collaborative, and constructive peer group.

Culture & Benefits

• Opportunity to work with a major original equipment manufacturer.
• Regular training and access to global career progression opportunities.
• Professional and relaxed working environment.
• Welcoming and diverse team.