9 дней назад
Support Trader (Sports Betting)
7 000 - 9 500PLN
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Support Trader (Sports Betting): Supporting customers of sports data and betting products by investigating inquiries, resolving technical issues, and providing accurate information with an accent on API usage, log analysis, and B2B sports betting operations. Focus on documenting incidents for development teams, handling customer communication, and managing complex support cases across rotating 12-hour shifts.
Location: Hybrid work in Katowice, Poland; Monday–Sunday schedule with 12-hour shifts, including weekends and holidays.
Salary: 7,000–9,500 PLN gross per month.
Company
develops in-house sports data products, including live visualizations, statistics widgets, and SportsAPI data services for sports enthusiasts, media, and betting organizations.
What you will do
- Respond to customer inquiries and provide timely, accurate information.
- Investigate and resolve technical issues using APIs, logs, and internal system data.
- Document technical issues clearly for development teams.
- Support customers in the B2B sports betting environment.
- Collaborate with Product, Development, and QA teams when resolving or improving workflows.
Requirements
- Experience in customer support, operations, or trading within the B2B sports betting industry.
- Practical knowledge of GET/POST APIs and issue investigation using logs and internal data.
- Strong sports betting knowledge, problem-solving ability, critical thinking, empathy, and patience.
- Excellent written and verbal communication skills in English at minimum B2 level.
- Strong organization and multitasking skills, with flexibility for 12-hour shifts, weekends, and holidays.
- Familiarity with customer support tools such as Zendesk or Jira.
Nice to have
- Experience with B2C sportsbook trading.
- Knowledge of CRM systems, advanced ticketing systems, basic SQL, or data query languages.
- Experience with process improvement and workflow automation.
Culture & Benefits
- Permanent product teams in an international environment.
- Self-development goals, training, e-learning, English lessons, and access to a company library.
- Medical care, life insurance, MultiSport card, food card, and fresh fruit and beverages.
- Hybrid work, free days, workstation equipment, and structured onboarding with a Work Buddy.
- Integration events, company trips, volunteering opportunities, and family-related bonuses.
Hiring process
- Screening phone call.
- Second interview with the Hiring Manager.
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