Client Support Specialist with Italian

Location: Kraków, Poland; hybrid work with 1–2 days per week from the office

Company

hirify.global is a global express transportation company providing time-definite delivery and logistics solutions across more than 220 countries and territories.

What you will do

• Support customers with account-related issues, including user IDs, access rights, and manual setups.
• Troubleshoot technical problems in collaboration with customer care, technology, sales, and development teams.
• Apply manual fixes when customer data transfers encounter technical issues.
• Contact customers to clarify their setup and open requests related to the new hirify.global.com environment.
• Communicate resolutions and status updates clearly by email and phone.
• Prepare concise reports and updates for internal stakeholders and clients.

Requirements

• Fluent English and Italian at a minimum B2 level.
• Previous customer service experience, preferably in a technical environment.
• Willingness to learn how JSON files, SQL queries, and databases work.
• Strong problem-solving, communication, accuracy, and analytical skills.
• Ability to work effectively with cross-functional and international teams.

Culture & Benefits

• Full-time temporary employment contract until December 2027.
• Hybrid work model with 1–2 office days per week.
• Private medical care and life insurance.
• Sports cards, meal vouchers, and occasional gift cards.
• People-focused, diverse, and inclusive work environment with growth opportunities.