Assistant Manager - Housekeeping (Hospitality)

Location: Las Vegas, NV, USA

Company

hirify.global operates Wynn Las Vegas, a hotel and casino resort focused on guest service, hospitality operations, and resort experiences.

What you will do

• Support daily housekeeping operations and maintain cleanliness and appearance standards across guest rooms, public areas, lockers, hallways, and back-of-house spaces.
• Lead and coordinate quality assurance supervisors, guest room attendants, house persons, and utility house persons.
• Conduct inspections, pre-shifts, room quality control, guest request follow-up, key tracking, pass-downs, and special projects.
• Manage staff productivity, provide direction, coach employees, support training, and conduct performance reviews and disciplinary actions.
• Address guest and operational issues while maintaining service, safety, and confidentiality standards.
• Coordinate with management, maintenance, engineering, and other departments to support room and facility upkeep.

Requirements

• At least one year of leadership experience in a large casino or hotel environment is preferred but not required.
• Strong communication, feedback, negotiation, problem-solving, decision-making, organizational, interpersonal, and administrative skills.
• Ability to manage multiple priorities, meet deadlines, work independently, and perform effectively in stressful, high-pressure situations.
• Availability to work weekends, all shifts, and flexible schedules based on business demands.
• Knowledge of union and non-union work environments, customer service, confidentiality, and staff management.
• Proficient English communication with guests, management, and associates is required. High school diploma equivalent through education, training, and experience, and age 21 or older are required.

Nice to have

• Experience with HotSOS, Kronos, MMS Agilysys, Lemaland, Levo2, or Opera.
• Additional foreign language skills.

Culture & Benefits

• Inclusive workplace committed to equal opportunity and a diverse workforce.
• Safety-focused environment with required training and continuing education.
• Team-oriented culture emphasizing guest satisfaction, employee engagement, professionalism, and service standards.