Quality Assurance Specialist (Call Monitoring)

Location: Harrisburg, PA, United States

Company

hirify.global is an independent distributor of life, health, and wealth insurance products with a strong insurtech focus, supporting independent agents and clients nationwide.

What you will do

• Review and report on inbound and outbound sales calls.
• Track call quality and audit other sales resources as needed.
• Ensure QA data is accurate before adding it to shared reports.
• Prepare individual QA data reports upon request.
• Stay current on sales procedures, Medicare information, CMS compliance, and company tools and services.
• Discuss improvement areas with Learning Development and Resource Development teams and track issues through resolution.

Requirements

• High school diploma or equivalent.
• 1–2 years of customer service experience.
• Thorough understanding of insurance, primarily Medicare, and insurance sales, or the ability and interest to learn.
• Knowledge of sales, marketing, contracting, and new business operations, or the ability and interest to learn.
• Competence with Microsoft Office Suite, especially Excel, along with effective written and verbal communication.
• Good computer and typing skills, including the ability to use business applications and office equipment.

Nice to have

• Bachelor’s degree in education, marketing, or sales.
• Experience in QA call monitoring.
• Active life and health insurance license.

Culture & Benefits

• Family-like work environment with professional development opportunities.
• Hyper-growth company with opportunities for career advancement.
• Competitive compensation package and employee benefits.
• Equal opportunity workplace with reasonable accommodations for qualified individuals with disabilities.