Universal Banker (Retail Banking)

Location: Hartford, Connecticut, United States of America; onsite branch work at Franklin Avenue

Salary: $20.55–$34.25 per hour

Company

Bank providing consumer and business banking products and branch-based financial services.

What you will do

• Serve consumer and small-business customers through teller transactions, appointments, walk-ins, lobby management, and face-to-face support.
• Educate customers on banking products, identify needs, recommend solutions, and refer opportunities to appropriate banking partners.
• Support account servicing, new account opening, loan origination activities, overdraft resolution, and customer complaint handling.
• Encourage digital banking adoption and maintain accurate records of customer interactions and appointments.
• Follow AML, BSA, KYC, fraud escalation, internal control, audit, and regulatory requirements.
• Complete branch operational duties while delivering timely and accurate customer problem resolution.

Requirements

• High school diploma or GED and at least one year of retail sales, call center, customer service, or telesales experience.
• Strong verbal communication and interpersonal skills, including the ability to handle difficult customer conversations.
• Ability to serve consumer and small-business customers and work effectively under time constraints in a team environment.
• Strong organization, time management, prioritization, and internet user-level technology skills.
• Ability to stand for extended periods, use hands and fingers for prolonged periods, read fine print, and lift objects weighing 5–30 pounds.
• Ability to work in an open, face-to-face branch environment in Hartford.

Nice to have

• Bilingual capability based on branch needs.
• Proven referral or sales ability.

Culture & Benefits

• Customer-focused branch environment centered on empathy, flexibility, adaptability, and digital fluency.
• Opportunity to support both consumer and business banking relationships.
• Fair, competitive, and market-informed compensation.
• Responsibilities include maintaining registration requirements under the Federal SAFE Act.