IT Service Desk Technician Intern

Location: Pittsburgh, PA, US. The role is primarily office-based, with remote work available when needed. Employment visa sponsorship and STEM OPT participation are not provided.

Company

hirify.global is an engineering and technical services company operating across mining, energy, and infrastructure projects worldwide.

What you will do

• Provide IT support to hirify.global employees through the service desk and telephone support.
• Troubleshoot and repair desktop PC hardware and software issues.
• Rebuild and reconfigure PCs.
• Support applications in the Microsoft Office Suite.
• Collaborate with technicians, engineers, senior engineers, and designers on project-related assignments.

Requirements

• Currently pursuing an associate degree in computer technology, information technology, computer science, or a related field.
• Minimum cumulative GPA of 3.0 on a 4.0 scale.
• Demonstrated ability to troubleshoot and repair PC-related problems.
• Strong written, verbal, organizational, interpersonal, and communication skills.
• Ability to learn quickly, solve problems creatively, adapt to change, and work collaboratively.
• Applicants must submit an official or unofficial transcript.

Nice to have

• Microsoft certification.
• A+ certification.
• Previous computer support or administration experience.
• Customer service experience.

Culture & Benefits

• Work on complex engineering projects with local and global teams.
• Gain practical experience relevant to the field of study in an office environment.
• Receive formal and informal mentorship from experienced industry professionals.
• Participate in Lunch & Learns, student showcases, charity events, and social and sports activities.
• Contribute to projects focused on safe, innovative, and sustainable solutions.