Service Desk Technician (IT)

Location: Onsite in Le Mars, Iowa, United States

Company

A large United States ice cream manufacturer operating four production plants and two main hubs, with an international corporate environment.

What you will do

• Support employees through phone, email, and in-person service desk channels.
• Troubleshoot PCs, tablets, mobile phones, plant vehicles, handheld equipment, printers, software, and operating systems.
• Provide technical assistance with hardware and software setup, installation, configuration, upgrades, and deployments.
• Resolve complex incidents requiring detailed systems and application knowledge.
• Resolve Level 1 escalations and route more difficult incidents to Level 3 or Level 4 support.
• Create troubleshooting documentation and maintain clear incident records.

Requirements

• Associate degree in computers or equivalent experience.
• At least 2 years of computer repair and hardware and software troubleshooting experience.
• Advanced knowledge of PC hardware, software applications, operating systems, and network connectivity.
• Strong analytical, communication, documentation, listening, questioning, and interpersonal skills.
• Customer-service orientation and a proactive approach to incident resolution.

Culture & Benefits

• People-first environment focused on innovation, quality, and team development.
• Comprehensive health and financial wellness benefits.
• Paid time off.
• Eligible employees may receive an annual incentive bonus based on company performance.
• Opportunity to work within an international corporate environment.