IT Support Services III-Help Desk

Company

hirify.global accelerates the growth of IT service provider companies through technology partnerships and customer-focused IT solutions.

What you will do

• Provide tier III support for complex application, hardware, networking, and infrastructure issues escalated from support teams.
• Diagnose root causes, implement lasting solutions, and minimize service disruption and downtime.
• Administer and monitor servers, databases, cloud services, operating systems, and enterprise applications.
• Support end users with technical guidance and training while maintaining detailed troubleshooting and solution documentation.
• Collaborate on system upgrades, software deployments, infrastructure enhancements, and incident response activities.
• Mentor junior IT support staff and work with network, security, and application support teams.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent experience.
• 5+ years of experience in IT support or system administration, including advanced troubleshooting of complex technical issues.
• Strong knowledge of Windows, Linux, macOS, enterprise applications, TCP/IP, DNS, DHCP, and VPN configuration.
• Experience with help desk and ticketing systems such as ConnectWise, ServiceNow, JIRA, or Zendesk.
• Strong analytical, problem-solving, communication, and prioritization skills.

Nice to have

• Experience with ConnectWise, cloud platforms such as AWS or Azure, and virtualization technologies such as VMware or Hyper-V.
• CompTIA A+, Network+, or MCSE certification.
• Knowledge of IT security practices and data protection regulations.

Culture & Benefits

• Training, mentorship, learning and development programs, and opportunities for career advancement.
• Medical, dental, vision, and life insurance.
• 401(k) matching, paid sick time, paid parental leave, and paid holidays.
• Unlimited vacation after one year of employment; full-time employees receive 10 vacation days during their first year.
• Reimbursement for healthy lifestyle expenses, Amazon Prime, ongoing education, certifications, and volunteer time.