Insurance Operations Quality Assurance Specialist

Location: Plano, Texas, or Madison, Wisconsin, United States

Salary: $50,300–$62,600 per year, commensurate with experience and location.

Company

hirify.global provides insurance and financial products designed to help educators protect their assets and prepare for the future.

What you will do

• Conduct daily, ad hoc, and special quality audits across Customer Service, New Business, Underwriting, and Policy Services.
• Evaluate operational work for accuracy, completeness, policy compliance, and regulatory compliance.
• Document audit findings and results in quality audit databases.
• Identify processing errors, recurring trends, root causes, process gaps, and improvement opportunities.
• Partner with operational leaders to recommend corrective actions and communicate audit findings and performance trends.
• Support the development and refinement of quality audit programs and procedures for new products, systems, and services.

Requirements

• High school diploma or GED.
• Strong attention to detail and commitment to accuracy and quality.
• Analytical, organizational, problem-solving, and prioritization skills.
• Effective written and verbal communication skills.
• Ability to review information objectively, apply established procedures consistently, manage multiple priorities, and meet deadlines.
• Ability to work independently and collaborate with business partners and operational teams.

Nice to have

• Previous quality audit or quality assurance experience.
• Experience in insurance operations, Customer Service, New Business, Underwriting, Policy Services, or a related operational environment.
• Experience with quality databases, reporting tools, or operational systems.

Culture & Benefits

• Work supports quality, accuracy, consistency, efficiency, and continuous improvement across insurance operations.
• Exposure to multiple operational areas and opportunities to build expertise in quality assurance and insurance operations.
• hirify.global serves more than 4,100 school districts nationwide and is publicly traded on the New York Stock Exchange.