12 дней назад
Quality Assurance Associate, Enrollment (Healthcare)
31$
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Quality Assurance Associate, Enrollment (Healthcare): Auditing Enrollment Specialist calls and QA Coordinator evaluations for a cancer-care enrollment team with an accent on scoring accuracy, calibration, and data-informed quality improvements. Focus on analyzing QA trends, refining rubrics and workflows, and training an AI-powered QA platform to produce reliable interaction insights.
Location: Remote within the lower 48 United States only, due to contractual limitations with accessing protected health information.
Pay: $31.25 per hour
Company
is a value-based oncology care company combining human support, technology, data science, automation, and AI to improve cancer-care experiences and outcomes.
What you will do
- Conduct targeted audits of Enrollment Specialist calls and review QA Coordinator evaluations for accuracy, consistency, and adherence to quality standards.
- Lead calibration sessions with QA Coordinators and Enrollment Team Leads to align scoring and reinforce expectations.
- Analyze QA data in spreadsheets to identify trends, outliers, scoring discrepancies, risks, and improvement opportunities.
- Recommend and help implement improvements to QA rubrics, processes, frameworks, workflows, and tools.
- Partner with Enrollment Leadership, QTE, and Analytics to turn QA insights into training, coaching, and operational improvements.
- Train, test, and optimize Capacity, an AI-powered QA platform, and support onboarding of new QA team members.
Requirements
- 5+ years of experience in call center quality assurance, ideally in healthcare.
- Experience with quality auditing, audit validation, calibration, coaching, feedback, and improving QA tools or processes.
- Advanced spreadsheet skills, including formulas, filters, pivot tables, data analysis, and interpretation.
- Ability to evaluate auditor accuracy, promote consistent scoring, build repeatable processes, and train others.
- Strong listening, communication, facilitation, and cross-functional collaboration skills.
- Comfort learning and optimizing AI-powered QA platforms and other software applications.
Culture & Benefits
- Values include acting with members in mind, moving with purpose, and seeking diverse perspectives.
- Focus on empathy, accountability, inclusion, and continuous improvement in cancer care.
- Full-time, non-exempt employment.
- Medical, dental, and vision insurance options.
- Generous vacation policy for full-time employees.
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