Customer Success Manager (eCommerce)

Location: Must live in the Netherlands within travel distance of the Utrecht office; hybrid work with at least two office days per week. Travel to clients is required at least once per quarter.

Salary: €4,012.50–€5,250 gross OTE per month based on a 40-hour workweek, consisting of 80% base salary and 20% commission.

Company

hirify.global is a fast-growing B2B SaaS platform helping marketers, online stores, and digital agencies manage, scale, and optimize digital commerce activities.

What you will do

• Manage agency and advertiser portfolios, driving retention, churn prevention, upselling, expansion, pipeline creation, and forecasting.
• Lead kick-off meetings, strategic impact reviews, check-ins, product demos, and commercially focused customer meetings.
• Create outcome-driven success plans and metrics with agency partners and advertisers.
• Deliver scalable product training and enablement sessions online, in the Utrecht office, and in-market.
• Collect customer feedback and share insights with product, development, commercial, and marketing teams.
• Support customer advocacy through webinars, success stories, roundtables, partner days, trade shows, and events while improving customer success processes.

Requirements

• At least one year of experience in a customer-facing role, preferably in eCommerce.
• Interest in online marketing and eCommerce, with a social, persuasive, energetic, self-reflective, and learning-oriented approach.
• Completed HBO education, for example in commercial economics, international business, marketing, or hospitality.
• Excellent written and spoken Dutch and English are required.
• Residence in the Netherlands within travel distance of the Utrecht office and availability to work from the office at least two days per week.
• Availability for at least four days per week, equivalent to 32 hours, and willingness to travel to clients at least quarterly.

Nice to have

• Online agency experience.

Culture & Benefits

• Hybrid working policy with flexible start times between 8:00 and 10:00.
• 26 vacation days plus two reload days based on a 40-hour workweek.
• Three-week workcation, with an additional three weeks for expats living in the Netherlands.
• Annual learning and development budget of €1,000, home-office equipment, and office travel support.
• Holiday allowance, pension savings scheme, mental-health support, sports discounts, paid partner leave, and fresh office meals.
• International team events, including Channaweekend and Channaweek.

Hiring process

• 25-minute introduction call.
• 60-minute interview with the future team lead and another Customer Success team lead.
• 90-minute assignment interview and office tour at the Utrecht office, followed by reference checks before an offer.