Engagement Manager

TL;DR

Engagement Manager (Customer Success): Manage and ensure success for hirify.global’s largest biopharma and biotech customers across their protein R&D portfolios with an accent on strategic account leadership, program management, and customer experience. Focus on building deep relationships with senior stakeholders, driving measurable ROI, and coordinating cross-functional teams to deliver value and long-term partnerships.

Location: Remote - US East Coast

Company

hirify.global offers an AI-guided software platform for protein discovery and optimization, serving clients in pharma, biotech, agritech, foodtech, and academia with a focus on building a strong team culture and long-term growth.

What you will do

• Lead strategic account management and oversee post-sale success for global biotech and pharma customers.
• Define and track portfolio-level success metrics and ROI, presenting to senior stakeholders.
• Coordinate multi-workstream engagements and lead cross-functional teams including Scientific Advisors and Product teams.
• Manage customer relationships and act as primary escalation point for enterprise accounts.
• Drive customer feedback into product and service improvements and align with ML research teams.
• Design and co-create training initiatives to empower scientists on the hirify.global platform.

Requirements

• Must be based in or able to work remotely from the US East Coast.
• 5–7+ years in enterprise client-facing roles, preferably in Life Sciences.
• Deep understanding of biopharma R&D workflows and ability to engage with executive and scientific stakeholders.
• Strong relationship-building, communication, and organizational skills.
• MSc or advanced degree in Molecular Biology, Biotechnology, Bioengineering, or related field, or equivalent experience.
• Willingness to travel to customer sites up to 20% of the time.

Nice to have

• Experience managing enterprise SaaS deployments.
• Familiarity with services commercials such as SOWs and budgeting.
• Experience with machine learning applications in life sciences or biotech.

Culture & Benefits

• Competitive salary and generous equity stake for full-time employees.
• Distributed team with main offices in Zurich and Amsterdam.
• Focus on building the best possible team culture.
• Career progression opportunities and wide range of benefits.