Engagement Manager (Biotech)

Location: US East (Remote); Boston. Remote role with travel to and work from customer sites 20% of the time.

Company

hirify.global provides an AI-guided software platform for the discovery and optimization of proteins for biopharma, biotech, agri-tech, food-tech, and academic customers.

What you will do

• Own post-sale success across enterprise biotech and pharmaceutical customers, from onboarding through broad adoption.
• Define portfolio-level success metrics and ROI, and present progress to senior customer stakeholders.
• Establish steering committees and lead complex, multi-workstream engagements across Science, Product, and Machine Learning teams.
• Coordinate Scientific Advisors, Account Executives, and Product teams to align project execution, resource allocation, and expansion opportunities.
• Capture customer feedback and help shape product, machine learning research, training, and education initiatives.
• Act as the primary escalation and coordination point for enterprise accounts.

Requirements

• Deep understanding of biopharma R&D workflows and confidence engaging executive stakeholders, experimental scientists, and computational scientists.
• 5–7+ years of experience in enterprise client-facing roles such as program management, consulting, or customer success, ideally in life sciences.
• Proven ability to lead complex, multi-stakeholder programs and drive measurable ROI.
• Strong relationship-building, executive presence, communication, presentation, and organizational skills.
• MSc or advanced degree in Molecular Biology, Biotechnology, Bioengineering, or a related field, or equivalent professional experience.
• Willingness to travel to and work from customer sites 20% of the time.

Nice to have

• Experience managing enterprise SaaS deployments.
• Familiarity with statements of work, budgeting, resourcing, and change orders.
• Experience with machine learning applications in life sciences or biotech.

Culture & Benefits

• Distributed organization with offices in Amsterdam, Boston, and Zurich, plus remote colleagues.
• Competitive salary, generous equity stake, benefits, and career progression opportunities.
• Work with an experienced team of fewer than 100 people and a platform used across multiple life sciences sectors.
• Commitment to merit-based evaluation and an inclusive, non-discriminatory workplace.