Member Success Advisor

Location: On-site at the HQ office in Tempe, Arizona, Monday through Friday; candidates must currently live in the Greater Phoenix area.

Salary: $55,000 per year, with up to a 10% bonus.

Company

hirify.global operates a community-centric platform connecting more than 37,000 members with tools, capital, opportunities, education, and peer collaboration.

What you will do

• Guide new members through their first six weeks and help them get started successfully.
• Connect with 100–200 members each week through calls, text messages, and email.
• Explain courses, tools, and resources while keeping members motivated and on track.
• Track member goals and progress, provide accountability, and celebrate achievements.
• Collaborate with Community, Content, Sales, and Coaching teams to improve the member experience.
• Support the sales process when needed.

Requirements

• 2+ years of experience in customer success, coaching, or another people-focused role.
• Excellent communication, listening, rapport-building, and motivational skills.
• Strong time management and multitasking abilities in a fast-paced environment.
• Comfort with change and a growth-oriented mindset.
• Currently living in the Greater Phoenix area and able to work on-site in Tempe Monday through Friday.

Nice to have

• Experience with online education and/or sales.

Culture & Benefits

• Paid time off and holidays off.
• Medical, dental, and vision coverage, with optional telehealth, disability, and life insurance.
• 401(k) with a 4% company match.
• Maternity and paternity leave.
• Free enrollment in online courses and opportunities for continued development and internal growth.
• Open-door leadership, company events, and volunteer opportunities.