Customer Success Manager II (SaaS)

Location: Remote (United States)

Company

hirify.global develops secure leave management SaaS technology that helps employers manage complex workplace experiences with greater efficiency and certainty.

What you will do

• Manage a portfolio of customers as their primary advocate and trusted advisor.
• Drive onboarding, training, platform adoption, engagement, and success planning.
• Identify retention risks and develop proactive mitigation strategies.
• Identify opportunities for expanded usage and measurable customer value.
• Collaborate with Sales, Product, and Support to deliver solutions and resolve complex issues.
• Track customer health, retention trends, and account activity while sharing customer insights for product and process improvements.

Requirements

• Bachelor’s degree in Business or a related field, or equivalent experience.
• 3–5 years of experience in customer success, account management, or a related client-facing SaaS role.
• Strong understanding of customer lifecycle management and SaaS success drivers.
• Ability to manage multiple accounts with varying levels of complexity and demonstrate retention, upsell, or expansion results.
• Strong communication, relationship-building, and problem-solving skills.
• Experience with CRM and customer success platforms such as Salesforce, HubSpot, or Gainsight; knowledge of FMLA, ADA, or related HR compliance requirements.

Culture & Benefits

• Remote-first, results-driven work environment with flexibility and trust.
• Learning resources, leadership programs, and opportunities for professional growth.
• Comprehensive benefits, performance-based bonus program, and equity opportunities.
• Flexible time off, paid holidays, and flexible leave programs.
• Inclusive culture focused on collaboration, diverse perspectives, and shared results.