Client Services Consultant (Healthcare)

Location: Remote (U.S.)

Base salary: $100,000–$120,000 per year; eligible for a discretionary annual bonus and equity incentive plan.

Company

hirify.global is a clinical workforce intelligence company providing real-time practitioner data, AI-powered insights, and data exchange solutions for healthcare organizations.

What you will do

• Lead workflow discovery to understand customer processes, challenges, goals, and improvement opportunities.
• Design future-state workflows using hirify.global solutions and healthcare industry best practices.
• Manage workflow and solution workstreams, deliverables, dependencies, and follow-up throughout customer engagements.
• Guide customers through training, workflow transformation, organizational change, adoption, and optimization.
• Assess utilization, workflow performance, adoption, and customer outcomes to identify improvements.
• Develop reusable workflow patterns, playbooks, best practices, and product feedback for hirify.global.

Requirements

• 5+ years of experience in healthcare technology, consulting, implementation, or customer success.
• Healthcare credentialing or provider operations experience is strongly preferred.
• Strong consulting, solutioning, analytical, problem-solving, communication, and facilitation skills.
• Ability to understand complex workflows and recommend practical future-state solutions.
• Experience guiding customers through workflow transformation, adoption, and organizational change.
• Ability to manage priorities across multiple customer engagements and operate with a high degree of accountability.

Culture & Benefits

• Remote work flexibility with a work-from-home stipend.
• Comprehensive health insurance.
• 401(k) with employer match.
• Wellness stipend and professional development reimbursement.
• Flexible PTO and paid parental leave.
• Inclusive workplace supported by a Diversity in Tech employee resource group and related programming.

Hiring process

• Talent Acquisition interview.
• Hiring Manager and team interviews.
• References followed by the hiring decision.