IT Support Engineer (AI)

Location: Office-based in Goleta, California, within commuting distance; five days per week in the office. The role includes 10% travel and rotating weekend and on-call support.

Base salary: $67,000–$83,400 per year, depending on geographic location, qualifications, and experience.

Company

hirify.global develops connected audio products and aims to create high-quality listening experiences for customers.

What you will do

• Manage Tier 1 and Tier 2 support tickets in Jira Service Management, participate in shift, on-call, and weekend rotations, and resolve incidents through completion.
• Troubleshoot laptops, printers, peripherals, mobile devices, and end-user applications; image laptops, install software, and decommission equipment.
• Provide administrative support for Jira, Confluence, Google Workspace, Slack, Zoom, Okta, and Active Directory.
• Support employee onboarding and offboarding, including desk setup, account provisioning, licensing, legal holds, and access management.
• Maintain conference room and AV/VC equipment, manage inventory and vendor repairs, and perform IDF/MDF maintenance.
• Contribute to infrastructure improvements and create self-service documentation, knowledge base articles, and how-to videos.

Requirements

• Experience in enterprise IT support or technical support engineering.
• Hands-on experience with Windows, macOS, Linux, iOS, and Android.
• Working knowledge of TCP/IP and Wi-Fi technologies, PC hardware troubleshooting, and end-user applications.
• Experience with Okta, Atlassian tools, Slack, Google Workspace, and Microsoft platforms.
• Strong written and verbal communication skills, including executive support, with the ability to prioritize work in a high-pressure environment.
• Must be authorized to work in the United States now and in the future; visa sponsorship is not available.

Nice to have

• Two- or four-year technical degree or equivalent experience.
• Familiarity with Fleet DM, Intune, or Jamf.
• Industry certifications such as CompTIA, AWS, Microsoft, or Apple.
• Experience using AI tools such as Claude, ChatGPT, Gemini, or Copilot to improve workflows.

Culture & Benefits

• Inclusive environment with collaboration across diverse backgrounds and skill sets.
• Medical, dental, and vision insurance for eligible US full-time employees from day one.
• 401(k) plan with company matching and immediate vesting.
• Open Time Off policy, 80 hours of sick time upon hire refreshed annually, and up to 12 paid holidays.
• Paid family and medical leave, disability and life insurance, mental health benefits, and voluntary insurance options.
• Employee discount program and hirify.global Radio HD access.

Hiring process

• Application profiles are reviewed before candidates receive an update.