8 дней назад
Manager, Enablement
97 800 - 142 050$
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Manager, Enablement (Member Operations): Leading a member-facing enablement organization spanning knowledge management, training, quality assurance, and workforce management, with an accent on people management, program delivery, and operational measurement. Focus on managing cross-functional initiatives, improving content and training accuracy, building health scorecards, and sponsoring AI-enabled automation that reduces manual work.
Location: Denver, Colorado, United States
Salary: $97,800–$142,050 base salary per year, plus stock options
Company
connects employers and working adults with education, skilling, coaching, and career mobility opportunities through its Career Opportunity Platform.
What you will do
- Lead a team of Leads across Knowledge Management, Training, Quality Assurance, and Workforce Management.
- Set goals, coach development, calibrate performance, and make people-management decisions for direct reports.
- Establish operating rhythms including initiative health checks, cross-lane reviews, quarterly planning, and portfolio audits.
- Manage multi-lane programs such as partner launches and tooling migrations from scoping through rollout, measurement, and stakeholder communication.
- Maintain measurement frameworks, health scorecards, and reporting for launch readiness, content quality, training effectiveness, QA integrity, and workforce health.
- Sponsor process improvements and AI-enabled content and workflow automation to improve accuracy and operational efficiency.
Requirements
- At least three years of direct people-management experience in enablement, training, knowledge management, quality assurance, or operations strategy.
- Experience leading complex cross-functional programs from intake through rollout and measurement.
- Ability to manage multiple initiatives independently, navigate ambiguity, and provide clear recommendations to leaders.
- Strong data-driven problem-solving skills across content, training, quality, and workforce capacity.
- Understanding of complex member- or customer-facing systems and workflows, with the ability to connect enablement priorities to experience and accuracy metrics.
- Experience managing senior individual contributors or process owners across multiple disciplines.
Nice to have
- Experience with AI-enabled content, process automation, and tooling changes that reduce manual work.
- Experience building metrics and scorecards that provide self-service visibility into team health and impact.
- Familiarity with Guru, Zenarate or similar QA platforms, Assembled or similar workforce-management platforms, Salesforce, Looker, and Asana or Jira.
Culture & Benefits
- Equal-pay commitment with nationwide salary standardization and compensation transparency.
- Health care options through Collective Health and Kaiser, subject to coverage limitations.
- 401(k), vacation, and eight days of fully paid sick leave.
- Family-friendly benefits including parental leave, disability coverage, life insurance, fertility support, and caregiving benefits.
- Wellness, mental-health, financial-wellbeing, education, and tuition-assistance benefits.
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