Sales Development Representative (PST)

Location: United States (Remote); candidates must be located in NORAM and work on PST hours.

OTE compensation: $80,750–$83,650 in the United States. Actual compensation varies by level, experience, and skillset.

Company

hirify.global develops Grafana Cloud, a managed observability platform built on open source and open standards for monitoring, incident response, telemetry, and AI-enabled visibility.

What you will do

• Follow up on inbound leads and help users navigate their Grafana journey.
• Use email, social media, and phone outreach to engage new leads within target accounts.
• Research prospects, competitors, the open source ecosystem, and industry trends to create relevant messaging.
• Use Salesforce and Grafana dashboards to manage leads, accounts, and outreach priorities.
• Conduct discovery conversations to understand user needs and provide appropriate resources.
• Collaborate with sales and marketing teams to generate business opportunities and meet pipeline targets.

Requirements

• Must be located in NORAM.
• Clear and concise written and verbal communication skills.
• Strong organization and prioritization skills.
• Resourceful, proactive, adaptable, and open to feedback and coaching.
• Ability to take ownership of tasks while maintaining quality.
• Interest in technology and willingness to use AI as a productivity tool.

Nice to have

• Experience or interest in sales development, technology, observability, or open source software.
• Preparation using the CARR model: Context, Action, Results, Reflection.

Culture & Benefits

• 100% remote company with a global, collaborative culture.
• Autonomy, transparent communication, and high-trust teamwork.
• Career growth pathways and support from approachable leadership.
• In-person onboarding for new employees.
• Global annual leave policy of 30 days, including three Grafana Shutdown Days where applicable under local legislation.
• Equity, bonus where applicable, and additional benefits.

Hiring process

• Interviews assess team contribution, professional growth, motivation, and interest in hirify.global and its technology.
• Candidates discuss current and past experiences using the CARR framework.
• Feedback is provided during the interview process and candidates are expected to incorporate it into subsequent steps.