Senior Director, Customer Engagement-Lung

Location: Horsham, Pennsylvania, United States; the role is based in Horsham and may require up to 50% domestic and international travel.

Company

Johnson & Johnson develops healthcare, Innovative Medicine, and MedTech solutions focused on preventing, treating, and curing complex diseases.

What you will do

• Define and execute an integrated customer engagement strategy across the Lung and Head and Neck portfolio.
• Coordinate engagement across Thought Leader Liaisons, Care Delivery, and other national field-based organizations.
• Design orchestrated customer journeys and align customer segmentation, engagement models, resource allocation, and execution priorities.
• Establish governance frameworks and escalation pathways that maintain clear separation between promotional and non-promotional activities.
• Lead an integrated insights ecosystem with appropriate data boundaries, aggregation, and de-identification.
• Lead and develop a multi-layer national field organization while building compliance-first leadership capability.

Requirements

• Bachelor’s degree required; an MBA and biology or scientific background are preferred.
• At least 10 years of business experience, including 5 or more years of marketing experience, across sales, marketing, key account management, or disease area education.
• US in-line experience across multiple brands and product lifecycle stages, including product launches.
• Experience working with marketing agencies, key opinion leaders, hospitals or treatment centers, GPOs, and contract employees.
• Strong commercial, financial, stakeholder management, communication, negotiation, and cross-functional leadership skills.
• Experience leading large, multi-layer or remote teams in complex, regulated, matrixed environments.

Nice to have

• Oncology experience.
• Experience building AI literacy and applying trusted, responsible AI tools.

Culture & Benefits

• Inclusive work environment focused on individual dignity, diversity, and equal opportunity.
• Work within a highly regulated healthcare environment with strong compliance, scientific integrity, and governance expectations.
• Collaboration across Commercial, Medical Affairs, Market Access, Legal, Compliance, and external healthcare stakeholders.
• Opportunity to develop leaders, diverse talent, and high-potential team members.