Field Reimbursement Manager, Neuroscience – Patient Engagement & Customer Solutions (PECS)

Location: Hartford, Connecticut, United States; territory includes New Haven, Connecticut, Bronx, New York, and Waterbury, Connecticut. Permanent residence in the listed territory is required. Field-based work includes up to 50% on-site time with healthcare providers and up to 75% travel.

Base pay: $102,000–$177,100 per year, plus eligibility for the long-term incentive program.

Company

Johnson & Johnson MedTech develops healthcare innovations, medicines, and patient-centered solutions across the treatment journey.

What you will do

• Educate healthcare providers and office staff on reimbursement processes, claims submission, coding, payer procedures, and access requirements.
• Provide field-based reimbursement, access, fulfillment, and affordability support for neuroscience therapies.
• Analyze account data and payer policies to identify and resolve patient access barriers.
• Collaborate with sales representatives, key account managers, managed care colleagues, and internal J&J functions.
• Build customer relationships, manage territory routing and business planning, and maintain knowledge of market and coverage dynamics.
• Operate according to applicable ethical, legal, compliance, and engagement standards.

Requirements

• Bachelor’s degree, preferably in healthcare or business/public administration.
• At least 5 years of relevant professional experience in account management, reimbursement, managed care, or provider-office operations.
• Expertise in pharmacy and medical benefits, buy-and-bill, coding, billing, prior authorization, and appeals.
• Experience with patient support HUB services and the ability to collaborate and influence across a matrix organization.
• Strong analytical, problem-solving, written, verbal communication, and follow-through skills.
• Valid US driver’s license, compliant driving record, and permanent residence in the listed territory are required.

Nice to have

• Neuroscience disease-state experience.
• Advanced degree or certifications in prior authorization, billing, or coding.
• Knowledge of Medicare, Medicaid, private payer initiatives, payer policy, and pharmaceutical reimbursement.
• Experience with Salesforce CRM, Microsoft Word, and Excel.
• Interest in emerging technologies such as AI.

Culture & Benefits

• Patient-centered work focused on improving treatment access, fulfillment, onboarding, and adherence.
• Inclusive work environment grounded in respect for diversity and individual contribution.
• Vacation, sick time, holiday pay, personal and family time, parental leave, bereavement leave, caregiver leave, volunteer leave, and military spouse time off.
• Opportunity to participate in the company’s long-term incentive program.