Field Reimbursement Manager, Neuroscience (Patient Engagement & Customer Solutions)

Location: Manhattan, New York territory, including Manhattan, New York, Brooklyn, and Jamaica; permanent residence in the listed territory is required. This is a field-based role with up to 50% of time onsite with healthcare providers and up to 75% travel.

Base pay: $102,000–$177,100 per year.

Company

Johnson & Johnson develops healthcare solutions and medicines through its Innovative Medicine and MedTech organizations.

What you will do

• Educate healthcare providers and office staff on reimbursement processes, claims submission, coding, coverage, and payer requirements.
• Provide field-based access, fulfillment, reimbursement, and affordability support for Neuroscience therapies.
• Analyze account data and resolve patient access barriers, including prior authorization, billing, appeals, and coverage issues.
• Build relationships with healthcare customers and manage territory routing, logistics, and account planning.
• Collaborate with sales representatives, key account managers, managed care, medical, marketing, and other internal teams.
• Maintain current knowledge of payer policies, market dynamics, hub services, and specialty distribution channels.

Requirements

• Bachelor’s degree, preferably in healthcare or business/public administration.
• Minimum of 5 years of relevant professional experience in account management, reimbursement, managed care, or provider-office operations.
• Expertise in pharmacy and medical benefits, buy-and-bill, coding, billing, prior authorization, and appeals.
• Experience with patient support HUB services and the ability to build relationships across a matrix organization.
• Strong analytical, problem-solving, communication, collaboration, and follow-through skills.
• Valid US driver’s license, compliant driving record, and permanent residence in the listed territory are required.

Nice to have

• Neuroscience disease-state experience.
• Advanced degree or certifications in prior authorization, billing, or coding.
• Knowledge of Medicare, Medicaid, private payer initiatives, and pharmaceutical reimbursement.
• Experience with Salesforce, Microsoft Word, and Excel.
• Interest in emerging technologies such as AI.

Culture & Benefits

• Work within a patient-focused organization supporting treatment access and adherence.
• Employment includes participation in retirement, pension, savings, and 401(k) plans, subject to plan terms.
• Eligible employees may receive long-term incentives.
• Benefits include vacation, sick time, holidays, personal and family time, parental leave, caregiver leave, bereavement leave, volunteer leave, and military spouse time off.
• Work is conducted in accordance with ethical, legal, and compliance standards.