Customer Service Representative

Location: Boise, Idaho, USA; hybrid work with at least three days per week in the office

Company

hirify.global develops climate technologies, HVACR solutions, and cold-chain products for residential, commercial, and industrial applications.

What you will do

• Process, review, validate, and approve customer orders through order management systems.
• Generate order acknowledgments, confirmations, quotations, and quote-to-order documentation.
• Respond to customer questions about product availability, pricing, ordering requirements, shipments, and invoicing.
• Investigate and resolve order discrepancies, data issues, delays, and customer concerns.
• Coordinate with Sales, Operations, Shipping, and Finance to support accurate fulfillment and invoicing.
• Maintain customer, product, order, and interaction records while contributing to process improvements.

Requirements

• High school diploma or GED equivalent.
• 1–2 years of customer service, order entry, inside sales support, or related experience.
• Proficiency with Microsoft Office, including Outlook, Excel, and Word.
• Strong attention to detail, accurate data entry, organization, communication, and problem-solving skills.
• Ability to prioritize multiple responsibilities and collaborate in a team-oriented environment.
• Must be legally authorized to work in the United States; visa sponsorship is not provided.

Nice to have

• Experience with ERP systems such as NetSuite, Oracle, SAP, or Microsoft Dynamics.
• Experience with CRM systems such as Salesforce.
• Experience supporting customers by phone, email, and web-based ordering platforms.
• Experience in high-volume order management and cross-functional coordination.

Culture & Benefits

• Collaboration-first hybrid work arrangement with flexibility to adjust office days based on business needs.
• Medical, dental, and vision insurance plans.
• 401(k), flexible time off, paid parental leave, vacation, and holiday leave.
• Employee development support from onboarding through senior leadership.
• Inclusive workplace with employee resource groups and a focus on sustainability.