Customer Service Specialist - American Augers (Manufacturing)

Location: On-site in West Salem, Ohio; remote and hybrid work are not available.

Company

American Augers is a division of The Toro Company that builds horizontal directional drills and provides worldwide equipment support.

What you will do

• Research and resolve parts-related inquiries for dealers, distributors, end users, and agents.
• Identify parts, process sales orders, expedite orders, and resolve fit-up and unit-down backorder issues.
• Investigate and resolve shipping claims, debits, credits, and return goods authorizations with customers and internal partners.
• Maintain customer relationships through phone and email communication and act as a liaison between customers, business functions, and suppliers.
• Use SAP to plan and allocate orders, coordinate shipping, and create and update part notes.
• Collaborate with Technical Service, Engineering, Purchasing, Production Control, Marketing, Training, distribution centers, and suppliers.

Requirements

• High school diploma or equivalent required; an advanced degree is preferred.
• At least two years of progressive experience in order processing and technical customer service.
• Mechanical aptitude, strong organization and prioritization skills, attention to detail, and the ability to learn new skills.
• Excellent verbal, written, telephone, and in-person communication skills, including professional grammar and clear problem-solving communication.
• Accurate and fast keyboarding, data entry, and system navigation skills.
• Proficiency in SAP, Windows, and Microsoft Office is required.

Culture & Benefits

• Full-time employees receive medical, dental, vision, and 401(k) benefits.
• Casual office-plant dress environment with a dress-for-your-day approach.
• Mental health, financial health, and other wellness resources.
• Twenty hours of paid volunteer time are provided for community service.
• Tuition reimbursement, career growth opportunities, and promotion opportunities.
• Competitive salary determined by experience and qualifications, with access to early pay through the One@Work app.