Customer Success Manager - Contract (Procurement)

Location: Hybrid in Oakville, Ontario, with three days per week in the office on Tuesday, Wednesday, and Thursday

Compensation: $66,000–$82,500 annually

Company

Purpose-built cloud software supports procurement, budgeting, payments, and grants management for public sector and government organizations across North America.

What you will do

• Develop expertise in the procurement SaaS product and its public-sector use cases.
• Lead recurring meetings with executives, project managers, business analysts, end users, and other stakeholders.
• Build customer relationships and create success plans aligned with organizational goals.
• Monitor customer progress, health indicators, feedback surveys, risks, and retention concerns.
• Identify opportunities to upsell, cross-sell, and expand product usage.
• Collaborate with senior customer success managers, sales, marketing, and product development teams.

Requirements

• Bachelor’s degree in business, communications, computer science, or a related field.
• 3+ years of experience in customer success, implementation, customer support, or a related area.
• Experience developing and implementing customer experience strategies.
• Project management experience with the ability to manage multiple projects simultaneously.
• Proficiency in Salesforce, Microsoft Office, and relevant software applications.
• Ability to work three days per week from the Oakville, Ontario office.

Culture & Benefits

• Hybrid work model with standard hours on in-office days.
• Extra days off twice a year through Eunafier Days.
• Up to eight hours of paid philanthropy time annually.
• Development support through budget, mentorship, AI learning, and government technology expertise.
• Community engagement and opportunities to build relationships across a 600+ person organization.

Hiring process

• AI may be used responsibly to assist with screening, assessment, or selection.
• Accessible interview accommodations are available upon request.