Strategic Account Manager, Firefox Enterprise

Location: Remote, focused on France; travel within France is required as needed, with a preference for candidates in the Paris metro area. Occasional collaboration during U.S. business hours is required.

Company

hirify.global is a non-profit-backed technology company creating open-source products, including Firefox, to support a more open and people-centered internet.

What you will do

• Serve as the primary contact for assigned Firefox Enterprise customer accounts.
• Build long-term relationships and understand customer goals, challenges, and business needs.
• Drive product adoption, engagement, satisfaction, renewals, and retention.
• Identify expansion opportunities, including additional seats, upgraded tiers, and new use cases.
• Track account health, usage, performance, retention, renewal, and expansion forecasts.
• Coordinate with Sales, Support, Product, and Solution Engineering to resolve issues and deliver a seamless customer experience.

Requirements

• Significant experience in enterprise SaaS, infrastructure, security, platform account management, sales, customer support, or another customer-facing role.
• Proven experience supporting customer renewals, retention, and revenue growth.
• Strong relationship-building, communication, negotiation, and influencing skills.
• Professional communication skills in English and French are required.
• Willingness and ability to travel within France and occasionally collaborate during U.S. business hours.
• Commitment to welcoming differences, relationship-minded work, responsible participation, and grit.

Culture & Benefits

• Performance-based bonus plans for eligible employees.
• Medical, dental, and vision coverage, plus retirement contributions with immediate vesting.
• Country-specific holidays, a birthday day off, and quarterly company-wide wellness days.
• Home office stipend, annual professional development budget, and quarterly well-being stipend.
• Paid parental leave, employee referral bonus program, and additional country-dependent benefits.