Bilingual Customer Service Engineer

Location: Montreal, Quebec, Canada; onsite customer support with travel up to 25%

Salary: $60,000 per year

Company

hirify.global is an equal opportunity employer providing customer service engineering support for client equipment and technology infrastructure.

What you will do

• Install and maintain computers, printers, servers, switches, routers, modems, converters, and related network equipment at customer sites.
• Travel to customer locations using a company-provided vehicle, with travel of up to 25%.
• Maintain an inventory of repair parts and document completed work in the service tracking system.
• Support Dell servers, PCs, printers, scanners, serial devices, CSU/DSU modems, and fiber converters.

Requirements

• Perfectly bilingual in French and English to communicate with clients outside Quebec.
• 2–3 or more years of technical experience.
• Ability to attend a 4–6-week paid training course in College Station, Texas, United States.
• Ability to lift more than 50 pounds.
• Excellent communication skills; organized and personable.
• Good driving record with no more than two moving violations in the past three years.

Nice to have

• Computer education or a relevant diploma.

Culture & Benefits

• Paid 4–6-week hands-on training course.
• Company vehicle for business-related use.
• Medical, dental, vision, and life insurance.
• Pension plan with a 100% company match up to 6%.
• Remote work equipment, including a laptop and home office equipment.
• Professional development, paid vacation and sick days, internal promotion opportunities, and referral bonuses.