Technical Support Coordinator (French Bilingual)

Location: Toronto, Canada; 100% onsite with no hybrid option. The role requires 12-hour shifts in a 24x7 rotation, including days, holidays, weekends, and overnights.

Salary: CAD 58,000–65,000 per year, plus eligibility for a short-term incentive plan.

Company

hirify.global provides secure digital payments, identity verification, and fraud protection services across Canada's financial ecosystem.

What you will do

• Monitor application and infrastructure health and identify potential issues before they escalate.
• Respond to incidents and outages, perform initial triage and impact assessments, and coordinate technical recovery procedures.
• Investigate, document, and escalate incidents to Level 2 Support and other internal or external teams.
• Support Incident, Change, Release, and Problem management processes.
• Develop and maintain playbooks, knowledge articles, and process documentation.
• Manage recurring and aging incidents and identify automation opportunities for repeated tasks.

Requirements

• Fluency in English and French, written and spoken, is required.
• Degree or diploma in Computer Science, Computer Engineering, Information Security, or equivalent work experience.
• 2–3 years of experience in technology operations in a 24x7 environment.
• Experience with event management tools and network monitoring systems, including tools such as ServiceNow, Jira, Splunk, PagerDuty, or Dynatrace.
• Must hold Government of Canada Secret Clearance or be eligible to obtain it.
• Must be eligible to work full time for hirify.global in Canada and work 100% onsite.

Nice to have

• ITIL V4 Certification or higher.

Culture & Benefits

• Vacation and wellness days.
• Employer-paid benefits coverage.
• Employer-funded RRSP program.
• Confidential 24/7 employee and family assistance program.
• Pregnancy and parental leave top-up.
• Charitable donation matching with United Way.