Support Engineer III (Cybersecurity)

Location: Remote anywhere in Canada

Annual base salary: CA$81.6K–CA$102K, plus equity. The posting notes that the stated annual base salary range is in USD and that actual compensation depends on location, experience, skills, and other job-related factors.

Company

hirify.global provides cybersecurity threat hunting, detection, and remediation technology for commercial customers.

What you will do

• Resolve complex technical issues escalated from Tier 1 and Tier 2 support teams.
• Troubleshoot software problems involving microservices, APIs, integrations, deployments, and configurations.
• Collaborate with Engineering and Product to identify, report, and prioritize bugs and enhancements.
• Analyze ticket trends and implement proactive solutions to reduce volume and improve response times.
• Build and optimize support automations using Zendesk, Superblocks, n8n, Tines, and webhooks.
• Document support and automation processes, train the Support team, and mentor junior engineers.

Requirements

• Must be based anywhere in Canada and work remotely.
• 5+ years of experience in Technical Support or Customer Support in complex software environments.
• Experience with Zendesk automations, triggers, and macros.
• Understanding of microservices, APIs, Docker, cloud services, and DevOps practices.
• Advanced knowledge of Windows, macOS, and Linux, plus PowerShell, Sysinternals Suite, remote support tools, and networking concepts.
• Familiarity with Python, Bash, or Ansible and experience with AWS or Azure.

Nice to have

• CompTIA A+, Network+, or Security+ certification.

Culture & Benefits

• Remote work for employees based in Canada.
• International employees receive benefits according to local market standards and applicable country requirements.
• Equity participation is available globally, with details varying by location and employment structure.
• Eligible US employees receive health, vision, dental, and life insurance, a 401(k) plan, and discretionary time off.
• Environment focused on continuous learning, independent work, knowledge sharing, and operational improvement.