Technical Services Engineer

Location: Remote within Canada

Salary: CAD 63,000–77,000 per year for roles performed in Ontario and British Columbia.

Company

hirify.global provides software and related technology services for customer organizations.

What you will do

• Provide first-line technical support for application software, hardware, infrastructure, and customer requests.
• Gather incident information, test issues, research solutions, assign tasks, and resolve incidents through support tools.
• Administer desktops and networks, recommend and deploy hardware, and create purchase orders and billable work orders.
• Build, monitor, and maintain server infrastructure in third-party cloud environments for hosted customer platforms.
• Provision backup and disaster recovery services and monitor infrastructure performance, reliability, and availability.
• Collaborate with customers, vendors, specialists, and senior service resources while escalating complex cases when required.

Requirements

• Degree or associate degree in computer science or a related discipline.
• Technical expertise in software, hardware, configuration, desktop support, network administration, and infrastructure.
• Strong problem-solving, communication, time-management, and collaboration skills.
• Ability to document incidents, maintain support tracking systems, and create customer and internal technical guides.
• Ability to work remotely from Canada.

Nice to have

• MCSA or PCCSA certification.
• Additional technical certifications demonstrating advanced technical support capability.

Culture & Benefits

• Remote work arrangement within Canada.
• Inclusive and diverse workplace.
• Equal opportunity employment and reasonable accommodation support for applicants with disabilities.