Azure Support Engineer

Location: Onsite in Calgary, AB; regular office attendance required. Night shift only, with flexibility to support PST business hours when needed.

Salary: CAD 50–70 per month.

Company

hirify.global Inc. provides enterprise technology support services.

What you will do

• Provide technical support to customers in Spanish and English through phone, email, and other support channels.
• Troubleshoot and resolve complex issues related to Microsoft Azure services, infrastructure, deployments, subscriptions, resource groups, and billing platforms.
• Collaborate with internal support teams and subject matter experts to resolve escalations and customer concerns.
• Escalate issues when specialized expertise or additional capabilities are required.
• Maintain accurate case documentation and customer interaction records.
• Support challenging and business-critical customer situations while continuously developing Azure expertise.

Requirements

• Native-level Spanish proficiency in speaking, writing, and reading is mandatory.
• Regular onsite work from the Calgary office is required.
• Strong spoken and written English communication skills.
• Strong troubleshooting, analytical, logical, and critical-thinking skills.
• Understanding of cloud computing concepts, including cloud and on-premises environments.
• Knowledge of Azure fundamentals, Azure infrastructure services, and ITIL.

Nice to have

• Familiarity with Microsoft Azure services and deployment concepts.
• Working knowledge of Azure technologies and billing platforms.
• Azure certifications.
• Customer-facing experience in technical support environments.

Culture & Benefits

• Fast-paced technical support environment focused on customer success.
• Cross-team collaboration with support teams and subject matter experts.
• Night-shift schedule with flexibility for PST business-hour support.
• Opportunities to stay current with Azure technologies and platform updates.