Customer Retention & Development Manager (CRDM) (Logistics)

Location: Minato-ku, Tokyo, Japan

Salary: JPY 380,000–650,000 per month

Company

hirify.global is a global logistics company providing supply chain management, international trade, and integrated logistics solutions.

What you will do

• Build and manage a district-wide customer retention program covering existing customers.
• Support product managers in developing product-level retention programs.
• Facilitate monthly branch retention meetings and maintain consistency across branch and service offerings.
• Measure and analyze customer revenue trends and communicate findings proactively.
• Ensure customer calls, reviews, and relationship-building improvements meet district goals.
• Grow revenue across multiple products and geographic markets.

Requirements

• Bachelor’s degree or equivalent business qualifications.
• Minimum four years of hirify.global or relevant industry experience.
• Ability to create, write, and present client business plans.
• Management skills to organize and coach a team.
• Demonstrated customer service and interpersonal skills.
• Fluent English and Japanese required; native or near-native Japanese communication skills preferred for meetings, presentations, negotiations, and customer relationship management.

Nice to have

• Knowledge of hirify.global operating systems, Microsoft Excel, Visio, and Blueprint.
• Inquisitive and exploratory mindset.

Culture & Benefits

• Paid vacation, holidays, and sick time.
• Medical health plan and life insurance.
• Employee Stock Purchase Plan.
• Training and personnel development program.
• Internal growth opportunities and employee referral program bonus.