Senior Account Manager (B2B SaaS)

Location: Copenhagen, Denmark; work from the Vesterbro office

Company

hirify.global provides virtual waiting room technology that helps leading brands keep websites reliable during high-traffic events.

What you will do

• Manage and grow enterprise SaaS accounts across Europe, Australia, and New Zealand.
• Own retention, renewals, upsell, and cross-sell activities to drive strong GRR and NRR.
• Develop account plans and identify growth opportunities across customers, affiliates, and enterprise portfolios.
• Build trusted relationships with Director, VP, and C-level stakeholders and run executive business reviews.
• Lead commercial negotiations, including redlining MSAs, SOWs, and SLA frameworks.
• Collaborate with Customer Success, Solutions Engineering, Product, and Marketing while maintaining accurate CRM forecasts and pipeline data.

Requirements

• At least 5 years of experience in Account Management, Account Executive, Customer Growth, or another quota-carrying B2B SaaS role.
• Experience selling SaaS solutions to enterprise organizations in e-commerce, public sector, and financial services.
• Demonstrated success retaining and expanding enterprise customer relationships, including 90%+ GRR and 100%+ NRR performance.
• Experience managing significant ARR portfolios and negotiating complex enterprise agreements.
• Strong business acumen and credibility with senior decision-makers.
• Excellent written and verbal English communication skills are required.

Culture & Benefits

• Full-time position based at the Copenhagen Vesterbro office.
• Strengths-based work environment with a flat hierarchy and trust-oriented Danish work culture.
• Global team representing more than 40 nationalities.
• Open work areas, quiet rooms, and dedicated spaces for focused work.
• Social activities, cultural celebrations, learning initiatives, snacks, fresh fruit, coffee, and a subsidized canteen.