Commercial Strategy Manager (Food Delivery)

Location: Tokyo, Japan

Company

CP One Japan, the Japanese subsidiary of hirify.global, operates Rocket Now, a food delivery service using technology and logistics solutions to provide fast and reliable delivery in Japan.

What you will do

• Design and execute commercial strategies for B2B, mid-market, and SME merchant segments.
• Analyze merchant lifetime value, acquisition costs, churn drivers, conversion rates, and onboarding performance.
• Redesign merchant workflows covering lead routing, contract negotiation, approvals, onboarding, and account handoffs.
• Create and roll out commercial frameworks, standard operating procedures, approval rules, and pitch tools.
• Partner with Sales Ops, Product, Sales, Marketing, Legal, and Finance on commercial process improvements.
• Use SQL and BI dashboards to monitor process yield, deal velocity, service-level compliance, and segment performance.

Requirements

• At least 4 years of experience in strategy, business operations, sales operations, or management consulting, focused on process redesign and commercial execution.
• Experience auditing complex workflows, creating segment-specific go-to-market frameworks, and leading multi-stakeholder rollouts.
• Strong SQL and spreadsheet modeling skills for independent data analysis and segment performance modeling.
• Strong execution and change management skills, including driving adoption across sales or account management teams.
• Business-level English and Japanese are required.

Nice to have

• Experience with three-sided marketplaces, e-commerce, or food delivery.

Culture & Benefits

• Full-time employee position.
• Work with a technology and logistics-driven food delivery business.
• Cross-functional collaboration across commercial, operational, product, legal, finance, and marketing teams.

Hiring process

• Document screening.
• Zoom interview followed by an on-site Zoom interview.
• Offer.