Customer Success Manager (Enterprise)

Location: Dresden or nearby, Germany

Company

hirify.global develops software-driven solutions for industrial automation, including the NOVA Physical platform for robotics and manufacturing.

What you will do

• Lead enterprise customer journeys from late-stage sales through onboarding and ongoing adoption.
• Develop collaboration plans that maximize customer outcomes from products and services.
• Expand proof-of-concept projects into enterprise-wide rollouts and identify growth opportunities.
• Monitor customer sentiment and health, proactively addressing risks and adoption issues.
• Coordinate trainings, technical workshops, expert consultations, and support services.
• Represent customer feedback internally and collaborate with Sales, Product, Engineering, Design, and Revenue teams.

Requirements

• Several years of experience in Customer Success or Account Management in B2B enterprise environments.
• Experience managing large enterprise accounts and scaling complex solutions.
• Strong communication, stakeholder management, planning, documentation, and organizational skills.
• Experience with technical products, preferably in robotics, software development, deep tech, production, manufacturing, or industrial automation.
• Experience working cross-functionally with Sales, Product, Engineering, and Design teams.
• Professional proficiency in German and English; based in Dresden or nearby.

Nice to have

• Previous technical experience, coding, no-code or low-code project work, or robot programming.
• Experience in production, manufacturing, or industrial automation.

Culture & Benefits

• Work on an innovative deep-tech product for the robotics industry.
• Collaborate in international, cross-functional teams with more than 100 colleagues.
• Receive training and mental health support for professional and personal development.
• Up to three days of volunteer time off.
• Free lunch, snacks, drinks, team events, and 30 days of annual vacation plus additional rest during the Christmas season.
• Full usual earnings are paid when caring for a sick child.