Customer Success Manager (AI/Robotics)

Location: Remote within the UK with frequent travel to client sites across the UK and Europe, estimated at least one day per week.

Company

hirify.global develops AI- and robotics-powered warehouse automation solutions with real-time operational data through the hirify.globalView platform.

What you will do

• Lead customer onboarding and act as the primary contact throughout implementation.
• Build trusted relationships with warehouse, operations, technical, and leadership stakeholders.
• Deliver customer training and workshops both onsite and virtually.
• Create and manage Success Plans with business goals, KPIs, and milestones.
• Monitor account health, usage data, feedback, and engagement signals to improve retention.
• Own renewals and upsell opportunities while collaborating with Sales, Product, and Engineering.

Requirements

• Experience in Customer Success, Solutions Engineering, or a commercial post-sales role, ideally in SaaS or data-driven technology.
• Proven ability to drive renewals, expansions, and long-term account growth.
• Strong communication and presentation skills for technical and non-technical audiences.
• Ability to interpret and explain warehouse or operational metrics and trends.
• Experience delivering onboarding, training, and customer-facing workshops in person and virtually.
• Comfort working with dashboards and backend systems to track usage, troubleshoot issues, and guide data-driven conversations.

Nice to have

• Experience with warehouse automation, logistics, or operational technology.

Culture & Benefits

• Operating principles focused on performance, impact, commitment, and one-team collaboration.
• Private healthcare through Bupa with a 24/7 medical helpline.
• Life insurance, income protection, an Employee Assistance Programme, and pension contributions.
• 25 days of holiday per year.
• Full meals onsite in Wallingford, snacks, and team events.