7 дней назад
Customer Experience Specialist (EdTech)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Customer Experience Specialist (EdTech): Supporting premium Academy learners from onboarding through graduation with an accent on community management, live event moderation, customer success, and program administration. Focus on removing learning blockers, analyzing student feedback, improving operational workflows, and collaborating with product and technology teams to optimize the learning experience.
Location: Remote in Europe/EMEA
Company
provides premium personal development and learning programs through its Academy division.
What you will do
- Support learners throughout the cohort journey, from onboarding to graduation, through email, community platforms, and live sessions.
- Moderate live virtual events, manage chat, facilitate on-camera Q&A, and maintain a safe and engaging learning environment.
- Act as a subject matter expert for assigned program content and answer complex learner questions.
- Monitor student progress, remove learning blockers, and escalate curriculum or platform issues.
- Manage cohort logistics, calendar invitations, resource uploads, and access to learning materials.
- Identify workflow improvements and collaborate with product and technology teams on automation and system optimization.
Requirements
- 2+ years of experience in community management, customer success, or EdTech support.
- Experience moderating live virtual events or webinars and providing on-camera support.
- Ability to interpret survey data and NPS scores and prepare written reports using Google Sheets or Excel.
- Comfort with ticketing and task management systems such as Jira and Asana.
- Proficiency with Zoom webinar settings, breakout rooms, and moderation controls, plus familiarity with community platforms.
- Strong communication, empathy, coaching, problem-solving, adaptability, and attention to detail.
Nice to have
- Bachelor's degree in a related field.
- Experience with Zendesk or Intercom.
- Experience supporting premium or high-ticket customers.
- Personal interest in personal growth and familiarity with content.
Culture & Benefits
- Remote work arrangement for candidates in Europe/EMEA.
- Work directly with premium learners and cross-functional curriculum, product, and technology stakeholders.
- Focus on personal development, learner success, and continuous operational improvement.
- Inclusive equal opportunity workplace committed to diversity.
Будьте осторожны: если работодатель просит войти в их систему, используя iCloud/Google, прислать код/пароль, запустить код/ПО, не делайте этого - это мошенники. Обязательно жмите "Пожаловаться" или пишите в поддержку. Подробнее в гайде →