Customer Success Associate (EdTech)

Location: Remote from Manila, Philippines; APAC business hours required

Company

hirify.global creates software products that simplify learning and support education and personal development.

What you will do

• Support Customer Success Managers in retaining and expanding revenue across the APAC customer portfolio.
• Prepare customer reports, presentations, strategic meeting materials, and regional success playbooks.
• Coordinate responses to complex customer questions, requests, and escalations across internal teams.
• Analyze regional, country, customer, product usage, feedback, and survey data to identify growth opportunities.
• Develop digital campaigns, response templates, and customer action plans.
• Maintain accurate customer engagement, product utilization, and playbook data in Gainsight and Salesforce.

Requirements

• Bachelor’s degree.
• Customer-facing experience in the software industry.
• Outstanding written and verbal communication skills.
• Strong organization, prioritization, issue management, collaboration, analytical thinking, and problem-solving skills.
• Ability to work APAC business hours.

Nice to have

• Experience or knowledge in the education sector.
• Familiarity with hirify.global products.

Culture & Benefits

• Competitive compensation and an ownership program for full-time employees.
• Flexible collaboration options that vary by role, team, and location.
• Generous time off, local holidays, and an annual late-December recharge period based on departmental needs.
• Wellness programs, mental health support, and learning and development resources.
• Inclusive culture, employee recognition, and the tools needed to perform the role.

Hiring process

• Background check required for all employees.
• Identity verification may include legal name, current physical location, contact number, and residential address in accordance with local privacy laws.