Associate IT Customer Support (UAE Nationals)

Location: Abu Dhabi, United Arab Emirates; required travel to Dubai 2–3 times per month. Work week: Sunday–Thursday.

Company

hirify.global delivers science, technology, engineering solutions, and mission-critical services, including sustainable technology and asset lifecycle solutions.

What you will do

• Provide first-level technical support to internal users for desktop applications, hardware, networks, and systems.
• Configure, build, image, install, and deploy PCs and other desktop assets.
• Provide desktop incident management and troubleshoot issues according to established procedures.
• Assist with moving users between office locations and physically transport hardware and equipment.
• Coordinate with network services and application developers to restore service and identify problems.
• Follow hirify.global IT processes and health and safety regulations.

Requirements

• UAE nationality required.
• 0–2 years of IT support or customer service experience.
• Bachelor’s degree or diploma in Information Technology, Computer Science, or a related field.
• Basic understanding of Windows operating systems, Microsoft Office 365, and networking concepts.
• Strong troubleshooting, problem-solving, communication, and customer service skills.
• Ability to work in a fast-paced environment, manage multiple tasks, and collaborate within a team.

Nice to have

• Experience in IT Help Desk, Service Desk, or Customer Support roles.
• Knowledge of Active Directory, ticketing tools, remote support tools, and ITIL processes.
• CompTIA A+, Microsoft Fundamentals, or ITIL Foundation certification.

Culture & Benefits

• Full-time employment with a Sunday–Thursday work week.
• Work across office locations in Abu Dhabi and Dubai according to business requirements.
• Work in a fast-paced, team-oriented environment with opportunities to learn.