Support Specialist (Fintech)

Location: Onsite in Dubai, United Arab Emirates. Working hours: 3:30 PM to 1:00 AM.

Company

hirify.global provides payment technology and software solutions, while Como offers a data-driven customer engagement and loyalty SaaS platform for F&B and retail businesses.

What you will do

• Provide prompt and effective technical support to customers.
• Diagnose software issues and guide customers through troubleshooting steps.
• Learn and explain SaaS platform features, functionality, and updates.
• Train customers, follow up on reported issues, and ensure satisfactory resolution.
• Gather customer feedback and contribute to support documentation and process improvements.
• Collaborate with Customer Success, Product Development, Sales, and development teams, escalating complex issues when needed.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or an equivalent field.
• 1–3 years of experience in technical support or a similar customer service role, ideally in a SaaS or cloud applications environment.
• Knowledge of operating systems, web services, and APIs, with the ability to troubleshoot complex software issues.
• Proficiency in English and Spanish with strong written and verbal communication skills.
• Excellent problem-solving, analytical, multitasking, and communication skills.
• Ability to work with emerging technology and assimilate information quickly.

Nice to have

• Experience with Postman, Kibana, or similar tools.
• Basic coding abilities.
• Knowledge of the F&B and retail industries or customer engagement and loyalty solutions.

Culture & Benefits

• Tier 1 medical insurance, including dental and optical coverage, for the employee and dependents from joining.
• 25 days of annual holiday.
• Career progression opportunities across a global organization.
• Wellbeing initiatives, social events, charitable initiatives, and team-building activities.
• Office location with views of JLT Park, the lake, and Dubai Marina.