Tech Support Manager (Data Center Infrastructure)

Location: Raleigh, NC, US; hybrid schedule with 4 days in the office and 1 day remote at the Raleigh facility

Compensation range: $105,000–$195,000 annually, with potential eligibility for annual incentives.

Company

hirify.global provides electrical connection and protection solutions for sensitive equipment, buildings, and critical processes, including products for data center infrastructure.

What you will do

• Lead and scale a global technical support organization providing 24/7 coverage and consistent post-sales customer support.
• Design support models with defined ownership, escalation paths, performance metrics, case intake, triage, and global workflows.
• Act as the escalation leader for critical customer issues and coordinate rapid resolution with Engineering, Product, Sales, Services, and field dispatch teams.
• Build and develop a high-performing multi-region support team through training, documentation, and technical knowledge development.
• Drive standardization, continuous improvement, and knowledge management across support tools and processes.
• Use customer insights, case data, and support trends to improve products, services, roadmaps, and the customer experience.

Requirements

• Bachelor’s degree in engineering or a related field preferred, or equivalent related experience.
• 7+ years of experience leading technical support, product support, or engineering-focused customer support teams.
• Experience building and scaling global, multi-region teams and operating models.
• Experience collaborating across Engineering, Product, and customer-facing organizations.
• Familiarity with CRM and case management tools such as Salesforce and with support operations.
• Experience with data center infrastructure, cooling systems, or power systems.

Culture & Benefits

• Global operations with opportunities to work across diverse regions and business functions.
• Culture focused on innovation, integrity, customer-first execution, respect, teamwork, and accountability.
• Medical, dental, and vision plans, flexible spending accounts, disability coverage, critical illness insurance, accident insurance, and life insurance.
• 401(k) retirement plan and employee stock purchase plan with company matching.
• Paid time off, volunteer time, parental and personal leave, tuition reimbursement, caregiver support, well-being programs, and other supplemental benefits for eligible full-time employees.