Service Order Management

Location: Fleet, United Kingdom

Salary: £17,395 per year

Company

Rohde & Schwarz is a global technology group developing test and measurement, technology systems, and networks and cybersecurity solutions.

What you will do

• Receive, review, and process customer orders for calibration, repair, and maintenance services.
• Manage bookings, enquiries, quotations, order status, estimates, turnaround times, and invoicing in SAP.
• Verify part numbers, serial numbers, service requests, and service-level agreements.
• Coordinate with customers, technicians, service management, logistics, sales, and customer service teams to resolve issues.
• Provide accurate updates and professional responses throughout the service lifecycle.
• Share recurring service issues with engineering and product teams and support process improvements.

Requirements

• SAP ERP and CRM experience.
• At least one year of customer service or administrative experience.
• Excellent customer service, communication, data-entry, and attention-to-detail skills.
• Confidence handling customer and sales-team enquiries.
• Proactive, self-motivated, and collaborative approach to work.

Nice to have

• Experience in a technical service department.
• Familiarity with basic service orders or related administrative tasks.
• Proficiency with Microsoft Office, including Excel, Word, and Outlook.

Culture & Benefits

• Full-time position within a collaborative technology organisation.
• Daily cooperation with colleagues and departments across Europe.
• Inclusive working environment with equal-opportunity employment practices.