Digital Customer Care Specialist (German)

Location: Warsaw, Poland; on-site

Salary: PLN 7,083.30–14,700 gross per month

Company

hirify.global provides electrical connection and protection solutions for equipment, buildings, and critical processes through globally recognized product brands.

What you will do

• Handle incoming calls and customer inquiries through email and social media, providing accurate product and service information.
• Resolve customer complaints, technical problems, and service requests while maintaining high service quality.
• Improve digital customer interactions and implement communication approaches that support satisfaction and loyalty.
• Generate sales leads, support quoting and follow-up in Salesforce, and collaborate with sales, operations, and logistics.
• Provide client onboarding, order processing, and follow-up in SAP while keeping customer records accurate in CRM and ERP systems.
• Analyze customer feedback and interactions to identify improvements in products, services, and digital customer care.

Requirements

• University diploma or equivalent in business administration, communication, or a related field.
• 2–4 years of experience in industrial customer service or customer support, preferably in a digital context.
• German proficiency at C1 level, spoken and written, is required.
• English proficiency at B1 level, spoken and written, is required.
• Experience with SAP and customer relationship management systems; Salesforce experience is an advantage.
• Ability to solve complex issues, manage multiple tasks, maintain customer relationships digitally, and work collaboratively in a fast-paced environment.

Nice to have

• Experience with Salesforce.
• Experience digitalizing customer service processes.

Culture & Benefits

• Global operations with career development opportunities and diverse international collaboration.
• Culture focused on innovation, integrity, customer service, teamwork, adaptability, and accountability.
• Private healthcare including dental coverage and a retirement pension plan.
• Employee stock purchase plan, recognition programs, and Christmas and holiday contributions.
• Fully funded language courses, study subsidies, and canteen or meal passes.