Customer Support Specialist (Construction Software)

Location: Hybrid onsite presence required in the Dallas, Texas office, United States

Base pay: $47,800–$57,300 per year, plus eligible bonus

Company

hirify.global develops construction software that helps design and construction professionals work more efficiently, safely, and collaboratively.

What you will do

• Respond to customer orders, product questions, and account inquiries through phone and email.
• Direct customers to the appropriate product, licensing model, or support channel.
• Create and review quotes, process credit card purchases, and fulfill orders accurately.
• Review purchase orders for compliance with sales and pricing policies and required approvals.
• Coordinate with internal departments on unique account, legal, financial, and purchasing requests.
• Handle escalations, maintain a 24-hour response time, and identify workflow and policy improvements.

Requirements

• At least one year of customer service, administrative, or billing experience.
• Strong verbal, written, listening, and reading communication skills.
• Ability to prioritize tasks, switch between activities, and manage a variable workload.
• Customer service mindset with strong numerical accuracy and attention to discrepancies.
• Professional maturity, self-management, flexibility, and willingness to support escalated cases.
• Ability to work in a hybrid onsite arrangement at the Dallas, Texas office.

Culture & Benefits

• People-focused and entrepreneurial culture supported by a stable global corporate entity.
• Fully vested 401(k) from the first day of employment.
• Paid time off, including sick, mental health, and volunteer days.
• Health and welfare benefits, professional development opportunities, and work-life balance support.
• Unlimited access to BetterUp Care and LinkedIn Learning, plus up to $5,000 in annual education reimbursement after one year.
• Inclusive workplace focused on diversity, equity, inclusion, belonging, and accessibility.