Customer Success Manager - Named Accounts (Education)

Location: Colorado, USA — Remote. Travel to customer institutions and hirify.global events may be required, up to 30%.

Salary: $82,000–$147,620 annual base salary for U.S.-based roles. Offers may vary by experience and geographic location.

Company

hirify.global develops software that helps innovators design and make buildings, vehicles, factories, and entertainment products.

What you will do

• Own customer success and adoption-realization plans for assigned higher-education accounts.
• Plan and execute onboarding, training, enablement, and course or curriculum adoption activities.
• Coordinate technical resources, product experts, and Learning Partners while identifying and resolving adoption barriers.
• Monitor product usage, course adoption, engagement, customer feedback, and adoption health.
• Build relationships with educators, faculty, curriculum leaders, and IT stakeholders.
• Document outcomes and contribute insights to QBRs, account planning, and success stories.

Requirements

• 4 years of experience in customer success, technology adoption, implementation, enablement, or a related customer-facing discipline.
• Experience helping customers implement, adopt, and realize value from technology solutions.
• Familiarity with hirify.global products, platforms, or learning ecosystems such as Fusion or Forma.
• Strong analytical, relationship-building, communication, and problem-solving skills.
• Ability to manage multiple customer initiatives independently in a matrixed organization.
• Ability to travel to customer institutions and hirify.global events, up to 30%.

Nice to have

• Experience with higher-education institutions, educators, or academic technology programs.
• Experience developing adoption plans, success metrics, or enablement programs.

Culture & Benefits

• Health, financial, wellness, and time-away benefits for U.S.-based employees.
• Inclusive workplace focused on belonging and equal employment opportunity.
• In-person onboarding and/or identity verification may be required.